Refund policy

At Zenvy, your satisfaction is our priority. If something isn’t right, we’re here to help.

1. Returns & Exchanges

We accept returns and exchanges within 7 days of delivery for most products.
To qualify for a return/exchange, items must be:

  • Unused and unworn
  • In their original packaging
  • With all tags, labels, and accessories intact
  • Free from stains, damage, or perfume/fabric odors

Note: For hygiene and safety reasons, beauty & personal care items, innerwear, and certain accessories cannot be returned or exchanged.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Beauty & personal care products
  • Personal hygiene items
  • Used/worn clothing
  • Damaged items caused by improper handling
  • Items bought on clearance or final sale 

3. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Share clear photos or a short video of the Product, Packaging & Invoice/label. Once verified, we will arrange a free replacement or provide a full refund as per your preference.

4. Refund Process

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. Refunds will be issued to the original payment method or as store credit, depending on your choice. For COD orders: Refunds will be issued via bank transfer/UPI after collecting your details.

5. Cancellation Policy

Orders can be cancelled before they are shipped. Once shipped, the order cannot be cancelled but can be returned after delivery following our return process.

6. How to Request a Return

You can request a return/exchange by contacting our support team:

📩 Email: support@zenvystore.in
📞 Phone/WhatsApp: 9606855445

Return and refund policy

Provide your order ID, issue description, and photos (if applicable). Our team will guide you through the next steps.

7. Important Notes

  • Return pickup availability depends on your location. If return pickup is unavailable, customers may be asked to ship the product back and share the receipt.
  • Refunds may be rejected if the product fails inspection or does not meet return conditions.